FAQ

Frequently asked questions

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Our valuations

What is a desktop valuation?

A market valuation prepared without a site visit, using recent comparable sales, property records and the details you give us. It suits most standard houses, units and townhouses.

Who signs the report?

An independent valuer accredited through the API or AVI, hand-picked by our team. Their name is on your report.

How is the value worked out?

Your valuer compares recent sales of similar nearby properties, adjusts for differences in size, condition and location, and settles on a market value they're prepared to sign.

Can I see a sample report?

Yes. Download the sample report (PDF).

Will it hold up?

Does the ATO accept desktop valuations?

The ATO doesn't approve individual reports, desktop or inspected, so no one can promise acceptance. If it reviews a value, it looks at the evidence, the method and the valuer's independence and expertise. Our reports are built around those.

Can I use an agent's appraisal or online estimate instead?

You can, but they rarely set out their evidence, and an agent may have a listing in mind. A signed valuation is written to be explained to a third party years later.

Will you give me a higher value if I ask?

No. Your valuer signs the figure the evidence supports. If you know of a sale or feature we may have missed, tell us and they'll consider it.

How long should I keep the report?

For as long as you own the property, and at least five years after you sell. Check with your accountant or adviser if you're unsure.

1 July 2027

What's changing?

For growth from 1 July 2027, the 50% CGT discount is replaced with indexation and a 30% minimum tax. Your property's value on that date splits old-rules growth from new. Read more

Do I need a valuation?

Not necessarily. You can use a valuation or the apportionment formula. Your accountant or adviser can compare both and help you decide which suits your property.

Why can't I get it now?

The ATO has said a valuation can't be forward-looking. Reserve with a $49 deposit now and we'll prepare it after the date.

SMSF

Does my fund need a valuation every year?

The fund needs a market value each year. The ATO suggests an independent valuer where the property is a large share of the fund, complex to value, or something has changed.

Do you value commercial property?

No, residential only. Commercial and rural property need a specialist valuer.

Ordering and price

How much does it cost?

$289 for houses, units and townhouses anywhere in Australia. No inspection or call-out fees. See pricing

How long does it take?

Your signed report is returned within 2 business days.

Can you value at a past date?

Yes, as long as there's enough sales evidence from around that time. It costs the same.

Which states do you cover?

Residential property across Australia.

Can someone else order for me?

Yes. Your accountant, adviser or anyone acting on your behalf can place the order and choose who receives the report. More for accountants and advisers

If something's not right

What if I disagree with the value?

Tell us what you'd like checked and we'll have it reviewed. If new evidence changes your valuer's view, they'll reissue the report.

What if my property isn't suitable for a desktop valuation?

Your valuer will tell you and you won't be charged.

What do you do with my details?

We use them only to prepare and send your valuation. We don't sell them. Privacy policy

Still have a question?

Contact us

Have a question? We're here to help.

If there's anything you'd like to check before you order, reach out and we'll come back to you.